Библиотека

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Michael Kunas Implementing Service Quality Based on ISO/Iec 20000: 3rd Edition ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices and will reassure your customers that your company is efficient, reliable and trustworthy.  
Edward Humphreys Information Security Risk Management: Handbook for ISO/IEC 27001 Executive summary. The book is primarily a guide to implementing the ISO27k standards, particularly the formal Information Security Management System specification ISO/IEC 27001. It covers some aspects of information security risk management, which of course is the purpose of the ISMS once implemented, but not in as much detail as other information security risk management books. The book works well as an ISO/IEC 27001 implementation guide. 
Alan Calder  Nine Steps to Success: an ISO 27001 Implementation Overview Read the world's first practical hard copy/soft cover guidance on achieving ISO 27001 certification and the 9 essential steps to an effective ISMS implementation; 9 critical steps that are the absolute difference between project success and abject failure. This book is the ideal guide for anyone tackling - or about to tackle - ISO27001 for the first time. It gives a clear overview of: how to get management and board buy-in; how to get cross-organizational, cross functional buy-in; the gap analysis: how much do you really  
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